At Greeway Book, we aim for your complete satisfaction with every purchase. If you’re not satisfied with your order, we offer a simple refund and return process. Please review the details below:

Refund Policy:

14-Day Return Window: We offer a 14-day return window from the date of delivery. If you’re not satisfied with your purchase within this time frame, you may request a return.

Conditions for Refund: To qualify for a refund, the item must meet the following conditions:

The item must be in its original condition.
The product packaging should be unopened and undamaged.
All accessories, manuals, and any free items received with the purchase must be included.
Refund Process: To initiate the refund process, please contact our customer service team via Whatsapp at +923278251197. Provide your order number, reason for the refund, and any relevant details.

Once your refund request is approved, we will guide you through the return process, including providing you with a return shipping label.

Refund Processing Time: Refunds will be processed within 7 business days after we receive the returned item. The time for the refund to reflect in your account may vary based on your payment method.

Return Method: Returns must be completed by mail.

Return Fees: A 20% fee of the product price will be deducted from the refund amount.

Return Policy:

Return Eligibility: You can request a return within 14 days of receiving your order.

We accept returns for items with:

Manufacturing defects
Shipping damages
Wrong items received
Conditions for Return:

The item must be in its original condition.
All packaging, accessories, manuals, and free items must be included.
Returns due to manufacturing defects or shipping damages may require photographic evidence.
Return Process: To initiate the return process, please contact our customer service team at [email protected]. Provide your order number, details of the issue, and, if required, photographic evidence.

Once your return request is approved, we will provide the necessary return instructions.

Return Processing Time: Returns will be processed within 7 business days after we receive the returned item. Replacement items or refunds will be issued based on the nature of the return.

Note:
GreeWay Book reserves the right to refuse a refund or return if the conditions outlined above are not met.
Return shipping fees are the responsibility of the customer unless there is a defect or error with the product.